Strategy
Compelling vision and strategy for Customer Success to cut costs and improve ROI
- Define a customer success vision that engages your customers and your whole organisation
- Ensure your customer success vision is translated into an effective operational cadence
- Align the customer success strategy with your overall business goals and strategy
- How to improve customer centricity and make customer success a company wide commitment not just a department
Operations
Clear customer processes and systems to reduce churn and optimize customer journey
- Effectively identify and mitigate churn risk to drive up GRR
- Identify and optimise the whitespace to grow NRR
- Build and manage Customer Success Plans in your CRM solution
- Implement seamless customer onboarding
- Scale customer success engagement for 1000s+ of customers
- Establish and operate a Customer Advisory Board
- Manage escalations effectively and smoothly
People
Coaching for your customer success team to boost their satisfaction and increase customer retention
- Lead customer success with passion and “begeisterung”
- Ensure People Success is the new Customer Success in your organisation
- Hire and nurture world class customer success teams
- Measure and reward customer success team to deliver amazing results
- Improve customer centricity